Refund & Cancellation Policy

1. Unused Credits

Credits that have not been used to start a design package may be eligible for a refund within [X] days of purchase. Contact support to request a refund of unused Credits.

2. Design Work in Progress or Delivered

Once a design concept has been delivered for your review, it is generally not refundable simply because you'd prefer a different style — revisions are included per your package instead. Once you've given final approval and files have been delivered, the package is not refundable.

3. Signage, Uniforms, Table Pads & Printing

These are quoted and produced individually. A deposit may be required before production begins. Once you've approved a proof or physical sample and production has started, the order cannot be cancelled or refunded, since materials have already been committed and cut, printed, or sewn to your specification. Cancellations before proof approval may be eligible for a partial refund, less any design work already completed.

4. Bank Transfer Payments

If we're unable to verify a submitted payment slip (for example, the amount doesn't match or the transfer can't be located), we'll contact you before crediting your account or starting any work. If a bank transfer payment turns out to be a duplicate or sent in error, contact support with your reference details for a refund.

5. Cancelling a Request

Fixed-price design packages may be cancelled before work begins. Custom signage, uniform, table pad, and printing orders may be cancelled before you approve a proof or sample — see Section 3 for what happens after approval.

6. Chargebacks

Please contact support before initiating a chargeback with your bank or card issuer — most issues can be resolved directly, and a chargeback on an already-produced physical order may not be reversible on our end once materials are committed.

7. How to Request a Refund

Email support or use our Contact page with your account email and order details.